Privacy policy

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GOATMOUNTAIN

Privacy Policy

Your privacy matters. This policy explains how we collect, use, store, and protect personal information when you interact with GoatMountain.

GoatMountain™ is operated by Black Ember Ltd.

Company Number: 16510242 (England & Wales)

Registered Address: Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA

Contact: help@goatmountain.co.uk

Effective Date: 30 July 2025

1. Information We Collect

  • Name and contact details (email, address)
  • Order, payment, and transaction history
  • IP address, device, and browser information
  • Customer support communications

2. How We Use Your Information

  • To process and fulfil orders
  • To provide customer support and updates
  • To improve our website and services
  • To meet legal and tax obligations
  • To send marketing communications where consent is given

3. Legal Bases for Processing (UK / EU GDPR)

  • Contractual necessity
  • Consent
  • Legal obligations
  • Legitimate business interests

4. Sharing Your Data

  • Shopify (e-commerce platform)
  • Printify and fulfilment partners
  • Payment processors (e.g. Shopify Payments, PayPal)
  • Shipping and logistics providers
  • Advertising and analytics partners (including TikTok)
  • Professional advisors (legal, accounting)

5. International Transfers

Some service providers process data outside the UK and EEA. Where this occurs, we ensure appropriate safeguards such as Standard Contractual Clauses are in place.

6. Your Rights (UK & EU)

  • Access your personal data
  • Request correction or deletion
  • Withdraw consent at any time
  • Object to certain processing
  • Lodge a complaint with the ICO or your local authority

7. Your Rights (United States)

Depending on your state, you may have rights to access, delete, or opt out of certain data uses. GoatMountain does not sell personal data.

8. Data Retention

We retain personal data only for as long as necessary to fulfil operational, legal, and tax obligations, after which it is securely deleted or anonymised.

9. Security

  • SSL encryption
  • PCI-compliant payment processing
  • Restricted internal access controls

10. Cookies

We use essential cookies for site functionality and optional cookies for analytics and marketing, including advertising platforms, subject to your consent. See our Cookie Policy for full details.

11. TikTok Advertising & Tracking

We use TikTok advertising tools, including the TikTok Pixel, to measure campaign performance, understand website usage, and deliver relevant advertising on TikTok.

  • Pages visited and actions taken on our website
  • Device, browser, and IP-related information
  • Interaction and referral data from TikTok advertisements

TikTok data may be processed outside the UK and EEA. Where required, appropriate safeguards such as Standard Contractual Clauses are used. TikTok cookies and tracking technologies are only activated with your consent via our cookie preference banner. You may change or withdraw consent at any time.

12. Children’s Privacy

Our website is not intended for children under 16. We do not knowingly collect personal data from minors.

13. Policy Updates

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

14. Contact

Email: help@goatmountain.co.uk

GOATMOUNTAIN™